Do you supply your own cleaning chemicals and tools?
Yes, all supplies and tools, including vacuum(s), are provided by Deep Sea Cleaning Solutions. We have tested our products for quality purposes and ensure that all cleaning technicians know how to use and dispose of all cleaners and tools properly.
What is your policy regarding house keys and security of those keys?
Please be assured that the utmost care is taken regarding the protection of your key and home identity. All client keys that are provided to Deep Sea Cleaning Solutions are left unmarked and do not have names or addresses attached to them.
Note: If you decide not to issue a key to us and are unable to be present during your scheduled time of service, you may choose to leave a door unlocked or place a spare key in a secure place so that we may access your property. However, doing so, relinquishes Deep Sea Cleaning Solutions of all liability that may arise, such as, theft of property or lost keys.
Can I give you an alarm code or access code?
Yes, absolutely! If your home has a security system or keyless entry, please feel free to provide us with a code so that we can access your property for times of scheduled services only.
Note: You can have a custom code created specifically for Deep Sea Cleaning Solutions by contacting your security or keyless provider.
Are you pet friendly?
Of course! However, we ask, that if your pet is afraid of vacuums, territorial, or overly friendly, that they be placed in an area that we do not have access to during your scheduled time of service.
What are your hours of operation?
We are open 7 days a week, from 8am-6pm unless it is a holiday.
How can I contact you to ask questions or to book services? Can I call after hours?
Please feel free to contact us at any time by phone: 843-276-1462
Or email: firstname.lastname@example.org.
Note: If you contact us after hours and we do not respond, please feel free to leave us a voicemail with your information and we will get back to you as soon as possible.
Do you offer emergency cleanings?
Yes, we offer emergency cleanings after hours for clients only.
Do I need to cleanup before you arrive?
No! Please do not fuss over cleaning up before our arrival. We are here to help out and you hired us so that you could enjoy the luxury of having more free time!
Are you closed for holidays?
Yes, here at Deep Sea Cleaning Solutions we find that it is important for our cleaning technicians to enjoy spending as much time with friends and family as possible, especially during the holiday season. Therefore, we observe the following holidays:
New Year’s Day
Note: That if your scheduled service lands on a holiday, it will be rescheduled either before or after the observed holiday on a day that works best for you!
Do you have insurance? What about injuries or damages?
Yes, all of our cleaning technicians are covered through HISCOX Insurance. Therefore, any injuries or damages that occur on your property will be covered. If you would like more information regarding our insurance coverage or proof of coverage, do not hesitate to contact us!
Note: Accidents can happen! If any cleaning technician of Deep Sea Cleaning Solutions is responsible for non, pre-existing damages that occur to your property or personal items, you will be immediately notified. In addition, any damage that occurs will be rectified through repair or replacement within a reasonable amount of time.
What about canceling or skipping a clean? What are your policies?
Please understand, that your scheduled date of service and time is a reserved spot given to you by Deep Sea Cleaning Solutions. Our cleaning technicians depend on the hours that are provided to them and cancellations or lock outs cost them dearly. Therefore, the following policies and fees have been implemented:
Cancellations must be communicated and approved through phone or email 2 business days prior to your scheduled service date in order to avoid a cancellation fee. If you cancel within 2 business days of your scheduled cleaning, you will be invoiced the full amount of the scheduled service fee for the inconvenience, not to include extenuating circumstances.
Do you offer biohazard cleanup?
No. All of our cleaning technicians at Deep Sea Cleaning Solutions are thoroughly trained to clean and properly dispose of day to day dirt, grime, bodily fluids or contaminants; however, vomit and copious amounts of blood or other fluids are considered biohazards and we cannot clean it up.
Can I leave a tip?
Yes! Please know that tips are never expected but always appreciated! You may add a tip to your form of payment or leave cash in a marked envelope on your scheduled date of service.
For ALL other inquiries, comments, or concerns regarding our business policies please feel free to contact us!